Last Updated: 4th June 2022

At User Centric Creative Technologies, we strive to provide timely and efficient delivery of our IT and digital marketing services to meet your business needs. This Delivery Information statement outlines our service delivery process, timelines, and related policies.

1. Service Delivery Process

1.1 Initial Consultation: Upon engagement, we will schedule an initial consultation to discuss your specific needs and project requirements. This can be conducted via phone, video conference, or in-person meeting, depending on your preference and location.

1.2 Proposal and Agreement: Based on the initial consultation, we will provide a detailed proposal outlining the scope of work, timeline, and cost estimates. Once you approve the proposal, we will draft a service agreement for your review and signature.

1.3 Project Kickoff: After the agreement is signed and the initial payment (if applicable) is received, we will schedule a project kickoff meeting to introduce your project team, finalize project plans, and set milestones.

1.4 Execution: Our team will commence work on your project according to the agreed-upon timeline and milestones. We will provide regular updates and reports to keep you informed of our progress.

1.5 Review and Feedback: Upon completion of key milestones, we will present deliverables for your review and feedback. We value your input and will make necessary adjustments to ensure your satisfaction.

1.6 Final Delivery: Once all deliverables are completed and approved, we will provide final versions of all project outputs. This may include reports, analysis, software, digital marketing assets, or other agreed-upon deliverables.

2. Delivery Timelines

2.1 Standard Timelines: Delivery timelines vary depending on the scope and complexity of each project. Standard timelines will be outlined in the project proposal and agreed upon during the project kickoff meeting.

2.2 Expedited Services: If you require expedited services, please inform us during the initial consultation. We will assess our capacity to meet your timeline requirements and may apply an expedited service fee.

2.3 Delays: While we strive to meet all agreed-upon timelines, certain factors beyond our control (e.g., client feedback delays, third-party dependencies, unforeseen technical issues) may impact delivery schedules. We will communicate any anticipated delays promptly and work with you to mitigate their impact.

3. Communication

3.1 Regular Updates: We believe in transparent communication and will provide regular updates on the status of your project. Updates will be provided via email, project management tools, or scheduled meetings, as preferred.

3.2 Points of Contact: You will be assigned a dedicated project manager who will serve as your primary point of contact throughout the project. You can reach out to your project manager for any questions, concerns, or updates.

4. Revisions and Adjustments

4.1 Revisions: We understand that revisions may be necessary to meet your expectations. Our service agreement will specify the number of revision rounds included in the project scope. Additional revisions may incur additional charges.

4.2 Scope Changes: Any changes to the project scope after the agreement has been signed will require a formal change request. We will assess the impact of the requested changes on the timeline and cost and provide a revised proposal for your approval.

5. Acceptance and Sign-Off

5.1 Final Review: Upon completion of all deliverables, we will provide a final review period for you to assess the work and provide any final feedback.

5.2 Sign-Off: Once you are satisfied with the final deliverables, we will request formal sign-off to indicate project completion. Final payment (if applicable) will be due at this time.

6. Contact Us

If you have any questions or require further information about our service delivery process, please contact us at:

User Centric Creative Technologies
Ongata Rongai Kenya
+254 771 759 803